If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.

Refunds can only be credited back to the account that was used to make the original purchase. The refund will be processed as soon as the items have been received, however, please allow 14 days from the day you return the product for your account to be credited.

Important points to keep in mind:

  • Please note: We only deliver using Australia Post.
  • We do not offer any exchanges or refunds on SALE items or purchases made using a discount voucher or discount code.
  • Refunds are given on full priced items only; this does not include any associated shipping charges from the original purchase or return.
  • We do not exchange items


If you have any queries regarding the returns and exchanges process, do not hesitate to contact us. xxxxxxxx